Security & Privacy
We regard the lawful and correct treatment of personal information as of paramount importance at Butterfield Group (comprising The Bank of N.T. Butterfield & Son Limited and subsidiary companies) and in particular to our clients who expect a high degree of confidentiality. We ensure that Butterfield Group treats personal information lawfully and correctly by endorsing and adhering to the principles of data protection, as set out in the EU General Data Protection Regulation (2018) and other relevant legislation.
Click here for details of Butterfield’s collection, retention and use of personal information.
At Butterfield, we understand that website users are concerned about their privacy and the information we gather about them. Butterfield is committed to protecting the privacy of clients and customers using its website and ensuring that all transactions are as secure as possible.
We gather information about visitors to our website for internal tracking purposes, to evaluate our websites technical capabilities, to make our website useful to you and to respond to specific requests for information or services.
We may use cookie technology to learn certain information about every visitor to our website. The information we collect includes data about our users’ domains and web browsers, the dates and times of visits to our website, and the pages on our website that are visited and downloaded.
A cookie is a package of data containing a string of text that identifies you as it travels between your computer and ours. This helps ensure the right information is delivered to the right destination.
Butterfield encrypts the text contained within these cookies so that they may not be tampered with or viewed by another party. Only Butterfield servers may read these cookies; your web browser ensures that these cookies are not sent to other web sites.
Session cookies – Shore Online Banking
Session cookies are stored in your browser only for the extent of time that you are connected to Butterfield Online. We use session cookies to guide the dialog from page to page within Butterfield Online and to control the logout process. When you click the 'Logout' button, the session cookie expires. To perform any further enquiries or transactions, you must log back into Butterfield Online, establishing a new session cookie. Session cookies are time sensitive; after 10 minutes of inactivity, the session cookie expires and you are automatically logged out of Butterfield Online.
These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to update your contact information. A persistent cookie will prevent you from being asked to complete the same information every time you visit the website.
A firewall acts as a barrier between internal and external computers in a network, controlling the flow of information between the two. When a computer outside the firewall wishes to communicate with a computer inside, it must communicate with the firewall, which then passes the data to the internal computer. This two-step process helps protect Butterfield’s internal network from unauthorised access.
Butterfield is committed to ensuring our security measures are of the highest of standards. We have, therefore, employed an external auditing firm to perform regular security audits against of our infrastructure to ensure we are not exposed to new vulnerabilities in hardware and software.
To help ensure the security of your account information, we use a system involving Digital Identification Certificates from third-party providers of digital authentication products and services (QuoVadis in the case of Butterfield Online banking, and DigiCert Inc. in the case of Butterfield Online custody). Using today's strongest cryptographic techniques, Digital certificates provide the means of verifying the identity of each party in an electronic transmission. Through the use of a digital certificate, you can verify that you are actually transacting with Butterfield when you transmit personal or financial information to us through our website.
The content and services found on this website, including the legal notices, are subject to change at any time without notification. You agree to revisit this page regularly and your continued access to the website will mean that you agree to the changes.
We may record telephone calls for security purposes.
Please note that information sent to us by e-mail is sent at your own risk.
This website contains links to third party websites which are hosted and maintained independently. We have no control over the content or security of any such site and you link to such sites at your own risk.
We do not monitor or collect and personally identifiable information from you or on your use of the Butterfield’s website. Any personal data provided by you in response to this site or otherwise may be held and processed by Butterfield. It will not be used other than in the normal course of the Butterfield's business.
Children's Online Privacy Protection
Butterfield does not knowingly solicit information from children, and does not knowingly market to children. Butterfield recognises that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.